We offer a 20 days return policy on the unused/undamaged product with “tags intact” and goods in the original box that was sent.
Order Cancellation Policy
In case you placed an order and no longer wish to buy. Please cancel your order within 24 hours it was placed. As we try and ship it as soon as we get it to ensure faster delivery.
20-day Money Back Return Policy
We offer 20 days NO QUESTIONS ASKED RETURNS ON FULL PRICED ITEMS. If you don’t like the product feel free to return it within 20 days from the day you receive it. You will have to ship the product to us. We will charge a minor fee of $5 for the returns as we are offering free shipping to you the first time. Once the product is received by us refund will be credited to your original form of payment whatever that may be. SALE items or items bought using coupons will be refunded in the form of store credit depending on trinity jewels decision. For all Cod, order returns the cod fee will not be refunded.
ALL ITEMS BOUGHT DURING SALES AND DISCOUNTS ARE FINAL AND NOT ELIGIBLE FOR REFUNDS OR EXCHANGES. PLEASE CHECK WITH US IF YOU HAVE ANY QUESTIONS
The returns do take a long time for us as we receive the product back in 15-20 days. We appreciate your patience in the matter.
How to return the product to Trinity jewels within 20 days?
- Just initiate the return from your account and we will take care of it.
- Go to your account that you have created with us and just click on the Return Tab.
- We will get it picked from your address and get it shipped back to us.
- Secure your jewelry in the box that was sent along with tags and invoice that was sent.
- Once your package is ready, just call our customer care team and we will send a courier to pick it up from you.
- Once your returned item is received by trinity Jewels your refund if bought at full price or new item as an exchange will be processed shortly.
- In some cases, you will have to send the product back to us.
Terms and conditions of returns
- Products should not show signs of wear and should not have been resized and should have the tags intact and attached.
- Customers are advised to check the return/exchange policy for the product they purchase before confirming the transaction.
- Recipient accepting delivery should not accept deliveries where the box or packaging has been tampered with or if the box is empty. The recipients receiving the delivery must open the package and check its contents prior to accepting the delivery or signing the delivery receipt. No claim of non-receipt will be entertained once you take the delivery.
- If the recipient is not available at the time of delivery, the courier company shall try and deliver the item thrice before returning the same to Ornate jewels. All costs for reshipment and handling in the case of non-delivery to the customer shall be chargeable to the recipient.
- Delivery guarantee is subject to terms and conditions of the courier company. Any inconsistencies in name or address will result in non-delivery of the product.